In an increasingly connected world, effective and efficient communication are crucial for an organization to run smoothly, improve bottom lines and quicken responses to fast-changing market conditions and agile competitors. However, as workforces become more diversified and are no longer confined to a single office environment, the need for collaborative communications regardless of location and device has never been more paramount. In the event of an emergency, this need is significantly heightened.
CSAP, the perfect tool for Crisis Communication
During high-stress, high-consequence situations, Cyware Situational Awareness Platform is the perfect tool to enable the smooth flow of information within an organization and beyond. Now, CSAP has a brand new conference dial-in feature designed to enrich the valuable communication process during an emergency.
CSAP allows an organization to share important cyber threat intelligence and alerts in real-time with employees via web, email or smartphone, depending on the most feasible mode of communication at the time.
Now, CSAP has a new “conference dial-in” feature that allows a manager or SecOps team member to include a conference call number when publishing a new alert. Users who receive the read and receive the alert can use this number to join a conference call meeting.
A CSAP user may choose to include a conference call number in their alert by selecting it from a predefined directory of call numbers within the platform. Alternatively, they can also enter a new number as well.
Users accessing the alert via mobile can simply join the conference call with a simple click of a button.
How does it work?
The analyst of a banking institution named Bank of GBP has been tasked with sending an alert regarding a new banking Trojan or up-and-coming cyber threat actor's activities that have been making the rounds in the US. The analyst can simple insert a conference call number within the alert itself by selecting one from a directory of numbers that lists the contact numbers of the bank’s executives and security team team members.
Bank executives and employees who receive the alert can simply call the number to join a conference call meeting that has been set for 4PM later the same day to discuss the firm’s mitigation strategies. Employees who receive the alert via mobile can simple press a button to call the number and join the meeting.
Why is this useful?
This feature is an efficient way for organizations to organize conference call meetings using a single alert, rather than multiple emails and notifications. For organizations that have branches worldwide and employees spread out across various countries and timezones, this is a particularly useful way to eliminate clutter and noise, and notify key players about important meetings.
Key pointers made during the meeting can also be used to create another alert to provide all Recipient Group members, including those who were unable to join in, with a comprehensive overview of what developments and conclusions were made.
Using the one-touch, conference dial-in feature for mobile users, any employee can seamlessly join meetings, discuss and solve problems on-the-go. For digitally connected work environments, CSAP
's new feature can be used to further enhance organizational interoperability, internal information sharing and notifications, as well as communication processes that are critical to efficiency and growth.