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Say goodbye to chaos
- The Roster Management feature enables incident response teams to run their operations 24x7 in an organized manner with different shift-rotations and shift-lengths to avoid conflicts or confusion while handling incidents.
- This means incident response teams can provide sustained attention and investigate each and every incident that arrives in their queue, thereby increasing response effectiveness and performance.
- With a well-planned schedule, incident response teams no longer lose time on planning and coordinating their tasks with members of other security teams within their organization.
How does it work?
- SOC managers can create shift models which essentially means planning working days and shifts. These can then be used to create shift rosters for the entire SOC team.
- By going to “Create Roster,” a SOC manager can select a shift model, define the duration of the roster, and assign users to the roster accordingly.
- The SOC manager will also have the flexibility to change the shift assignments in case of the unavailability of an analyst.
- All rosters are set according to the UTC time zone for consistency across teams across different locations.
- As a SOC analyst, one would have visibility over their predefined roster and shifts that they are assigned to, in the “My Profile” section.
Posted on: August 27, 2020
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