Gartner Customer Experience & Technologies Summit 2019

Built on forward-thinking CX research, the 2019 conference gives you hands-on, how-to advice that you won’t find at any other CX management event. Join us for thought-leading sessions on: Defining customer experience (CX) vision, strategy and metrics; Building business case and value realization Fostering a customer centric culture; Architecting and selecting customer experience technologies; Strength and weakness of CRM megavendors; Designing the user experience and customer journey; Harnessing the shifting customer engagement channels for better customer service; Improving the employee experience to deliver stellar customer service.