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Actionable Steps to Elevating your IT Service Management

Every organization goes through a process of improving its operation. Despite this, many ITSM projects fail to deliver the level of effectiveness and the value promised. You have to ask why do so many ITSM projects fail to deliver the value IT teams know they can realize? Join this session to learn: • The approach and organizational capabilities required to continually increase ITSM efficiency and effectiveness • The building blocks to create institutional processes and a culture of shared learning and accountability needed to deliver optimized ITSM that delivers more value to the business

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