UCC Series [Ep. 3]: Why are Collaboration Tools Vital to Top-Notch CX?
Without a solid collaboration strategy, organizations are very unlikely to succeed at digital transformation initiatives, particularly those that involve improved customer experience. The "customer" may be internal or external to the company. This webinar reviews key data and real-world scenarios that show why collaboration tools enable customer experience improvements. We will address the following: • What measurable benefits do collaboration tools bring to CX? • How can IT and business teams use CX initiatives to help secure budget for collaboration projects? • What does management need to change--immediately--to help propel better collaboration and improved CX? • How do collaboration initiatives integrate with CX in the contact center? • How can you benefit from emerging AI integrations in both collaboration and contact-center tools?