Astro suffers data breach compromising customers’ ‘MyKad’ data

• The compromised information includes customers’ MyKad data such as names, dates of birth, addresses, gender, race, and NRIC numbers.
• Upon discovery, Astro responded quickly and stopped the unauthorized access.

What’s the matter?

Astro Malaysia Holdings suffered a data breach incident after hackers gained unauthorized access to its customers’ MyKad data. However, the company confirmed that only 0.2% of its customers were impacted by this incident.

What was compromised?

• The compromised information includes customers’ MyKad data such as names, dates of birth, addresses, gender, race, and NRIC numbers.
• No financial data has been compromised in the hack.

What actions were taken?

• Upon discovery, Astro responded quickly and stopped the unauthorized access.
• The organization reported the incident to the police, the Malaysian Communications and Multimedia Commission, and the Department of Personal Data Protection.
• It is working closely with the authorities to address the issue.
• The media group has also taken the necessary steps to strengthen its security and avoid such incidents from happening in the future.

“We are not able to comment on the incident to facilitate ongoing police investigations. We take the protection of our customers’ personal information seriously and have taken steps to enhance and further strengthen our security,” Astro said.

“Astro regrets any concern or inconvenience this may have caused. We will continue to be vigilant in protecting our customers’ data,” Astro said in a security notice.