Ramakrishnan Subramanyan (45) told Gulf News in a telephone interview that hackers had robbed Dh6,511.92 from his account after he followed a link sent from a valid email address from the bank. “I believed it was a genuine address as it came from the bank email [address].” The bank on its part sent a detailed response to Gulf News to raise awareness to its readers. Emirates NBD would never ask you for your personal details such as account number, online or mobile banking credentials, and or debit or credit card details such as username, password, PIN or the three-digit CVV number,” the email statement read. Bank customer lodges complaint with Dubai Police after losing money in an online scam Image Credit: SUPPLIED “Basically I was trying to update my CIF number for my credit card. Three days later I received a call from a branch staff who informed that a link will be sent to my email address to merge all my CIF IDs”, he said. On May 20 Subramanyan received a link from the email address - firstname.lastname@example.org.