Airbnb users are complaining that their accounts have been hacked and used for making bookings, thereby charging them thousands of pounds. Few users also complained that previous bookings have been canceled.
An Airbnb user tweeted that his account was hacked and booking of £487 was made using his card details.
“Warning! Last night my @Airbnb account was HACKED and a booking of £487 was made using my card details. I am going to Venice in two weeks. Now I have nowhere to stay and still have no confirmation I will get my money back, despite two phone calls with them today @AirbnbHelp,” he tweeted.
Another user who goes under the name ‘josiest’ tweeted that, “my @airbnb_uk account was hacked last night. all my reservations for in 2 weeks' time cancelled. someone tried to book several holidays in my name + then it looks like they panicked and deleted my account. what the f*** am i meant to do???? @Airbnb.”
Meanwhile, a user tweeted that he got a refund of £14,729.48 from Airbnb within 24 hours, after several phone calls.
What should you do?