- Bethesda accidentally shared its Fallout 76 support ticket information to other players using its help desk.
- The support ticket information included private data of players such as receipts, names, home addresses, email addresses, and credit card information.
Bethesda has been receiving criticism over issues such as false advertising, failure to issue refunds, a bug deleting the game from a PC user’s hard drives and more. To add fuel to the fire, Bethesda recently accidentally shared the support ticket information of customers it was trying to help, by sending that information to other customers.
The information included private data of players such as receipt, name, home address, email address, and the type of credit card used. It all started when Bethesda promised steel helmet and canvas bag as goodies on the purchase of the ‘Power Armor’ edition. The bag turned out to be a nylon alternative, so Bethesda eventually tweeted that it would replace the bags to canvas.
Tweets following the incident
Upon submitting the tickets, the information was accidentally shared with other users. A customer, Jessie Tracy, tweeted,on Wednesday, “I am receiving other people's support tickets on my @bethesda account. I have numerous people receipts for power armor set that includes their email & home address and the type of card used. This is not good, right?”
Tracy was not the only one that was able to view other customers’ personal information. Bethesda customers took to their social media accounts and Bestheda’s Forums to alarm the company and the customers. The company’s community manager LadyDevann announced on Bethesda’s official forum that the issue has since been resolved.
Bethesda’s official tweet regarding the issue
Later, Bethesda, on its official Twitter account tweeted, “We experienced an error with our customer support website that allowed some customers to view support tickets submitted by a limited number of other customers during a brief exposure window. Upon discovery, we immediately took down the website to fix the error.”
Bethesda said that it is still investigating the matter. The gaming giant confirmed that customers’ username, contact information, and proof of purchase information and more. The firm also said that full credit card numbers and passwords were not exposed by the breach.
“We plan to notify customers who may have been impacted. Bethesda takes the privacy of our customers seriously, and we sincerely apologize for this situation,” Bethesda tweeted.